Membership & Events Manager

West Plains Chamber of Commerce
Job Description
West Plains Chamber Membership & Events Manager Job Description

Title:                Membership & Events Manager
Reports to:      President & CEO

Role:

The Membership & Events manager is responsible for managing the events and membership of the West Plains Chamber of Commerce, a nonprofit organization of over 290 businesses. The West Plains Chamber exists to promote the economic vitality of the West Plains, through advocacy, leadership and education.

Membership & Events manager reports to and works in partnership with the President & CEO and is responsible for developing and managing the organization's events for members and the community; also for developing new members and member retention.

Salary Range is $30,000 to $36,000 plus commission depending on qualifications and experience.

Responsibilities:
  1. Plan, organize and directs the Chamber’s events and activities for members and the community, responds to the needs of members. Implement programs, services and activities to ensure program objectives are delivered to the membership, sponsors and community at large.
  2. Develop and maintain a collaborative working relationship between the Chamber and other businesses, government departments, volunteers and community organizations.
  3. Execute all responsibilities consistent with sound operations and authorized policies and procedures, as directed by the President & CEO and the Board.
  4. Compile information on membership and event activities for the President & CEO and the Board, in both written and verbal reports when requested.
  5. Events and volunteer committees working with this position:
    • Board of Directors
    • Committees: Executive Committee, Ambassadors Committee, Business Council and Legislative Action Committee.
  6. Maintain accurate records, communicate with co-workers and utilize both physical and digital record keeping systems to ensure information accuracy and redundancies. Use of an internal server for digital file storage, physical files and our online resources to share Chamber information.
  7. Work within guidelines established by the Chamber bylaws and the President & CEO.
  8. Ensure that all events and membership activities stay on budget, work with the office and committees to reduce costs and increase sponsorships.
  9. Secure in-kind services with members, in order to reduce operating cost for the office and events. All in-kind services must be well documented with the value of the exchange, signed by both parties and approved by the office.
  10. Work to identify past, present and potential sponsors.
  11. Ability to handle and prioritize conflicting complex demands.
  12. Serve as a liaison with members, sponsors, volunteers and community organizations who work with the Chamber and be flexible to meet the other demands of the office.
  13. Be professional, diplomatic, flexible and committed to accuracy and customer service.
  14. Ability to exercise independent judgment; work under pressure with constant deadlines and multiple priorities; and to coordinate projects in a complex organizational structure while performing optimally and maintaining both quality and quantity of work.
  15. Promote teamwork and professionalism with the ability to manage in some areas while serving as an assistant in others. Ability to be supportive, patient and teach when someone needs assistance.
  16. Must have strong time management skills with the ability to set your schedule that may require long workdays and the need adjust your days off work.
  17. Serve as the Committee Chair for all Chamber events, when a volunteer Committee Chair is not available. Function as the liaison between the Chamber and committees to ensure proper planning and timely execution of all event details, to ensure a successful event for the Chamber.
  18. Ability to take on new responsibilities, as directed by the President & CEO.
Preferred Qualifications and Characteristics:
  1. Minimum of three (3) years' experience working in a nonprofit or event management position, including overseeing staff, volunteers, fundraising and events.
  2. Academic degree and/or experience in small business, marketing or community development.
  3. Working knowledge of nonprofit organizations or membership based associations.
  4. Demonstrated ability in public speaking, written and oral communication, and interpersonal relations.
  5. Supervisory skills with the ability to plan, organize and delegate.
  6. Experience in sales, fundraising, budgeting and membership development.
  7. Business and leadership savvy and high level of energy.
  8. Technical ability with event management software, Microsoft products, PC & Mac, social media etc...
  9. Significant lifting and carrying (event functions) must be able to lift approximately 40 lbs.
  10. Valid driver’s license with a licensed and operable vehicle.
  11. Working knowledge of the West Plains business community and lifestyle is preferred but not required.
Application Requirements:

Email a cover letter, one page resume and answers to the following questions:
  1. Describe a function/event you were involved with from concept through execution. Provide details on challenges, attendance, size of staff/volunteers you coordinated, budget, fundraising/sponsorships and other insights into your management style and experience.
  2. Describe your handling of a tense situation involving multiple, interested parties. How did you approach this situation to ensure all parties were heard and ultimately satisfied with the outcome?
  3. What is your experience with the West Plains? Describe any involvement in the community as a resident, business owner/employee or a visitor and how that will help you in your new role as the Membership & Events Manager. If you have no direct experiences in the West Plains, please describe what you do know about the communities of the West Plains.
Send your full application (in Word or PDF format) with references to: Chamber@WestPlainsChamber.org subject line: “Membership & Events Manager” by 5pm on May 20.

Initial interviews are conducted by phone and secondary interviews in person. Email only, no phone calls, mail or drop-ins will be accepted.

This description is intended to provide an overview of the responsibilities and duties of the position. It is not all-inclusive. The incumbent may be required to perform job-related responsibilities and tasks other than those stated in this position description commensurate with the needs of the organization. Responsibilities may change over time. This position description is provided for information purposes only and does not form the basis of a contract. The West Plains Chamber of Commerce is an Equal Opportunity Employer.
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