Dealing with Difficult Employees
Tardiness? Sloppy desk? Rude behavior? Negative attitude? All managers have to confront poor performance or poor behavior. It’s part of the job. Over time, we become more skilled in dealing with most situations. We have a conversation (or two) with the employee and his or her performance improves. Then there are the thornier situations…where you find yourself reluctant to begin the conversation no matter how serious the performance issue is. Typically, these are the conversations with your low performers, who are far more experienced with difficult conversations than you are. If you don’t go in prepared, the low performer will eat you for lunch. They’re masters at deflecting, distracting, blaming and even dissolving (into tears). They’ve become highly skilled in disputing your feedback, arguing points and refusing responsibility. They may even make you feel guilty for bringing the issue up with them. Sound familiar?
Because low performers are so skilled at excuses and guilt, as managers we often find these conversations difficult and they usually don’t go as well as planned. However, we cannot let our dread and discomfort dissuade us. Low performers can cause serious damage to our organization. Because of them our customers may not get the service they deserve, your middle performers may get pulled down and your high performers may become frustrated and leave. Yikes! This session is intended for executives, directors, managers and HR practitioners.
In this session, attendees will learn:
•How to prepare for difficult conversations
•The D.E.S.K. approach to give specific feedback and direction for behavior change
•Tips for handling difficult employee conversations
Pricing: Member $75; Non-Member $150
Parking is free for training participants in the lot at Associated Industries, including handicapped accessible spots. Participants who will need any special accommodation, please contact Lori Massey at 509-326-6885 or email@example.com so we can make arrangements.
Class Cancelled by Associated Industries - Participants will receive full refunds or be transferred (upon request), to a future identical class
Class Cancelled by Participant: (Substitutions are always accepted)
Notification received 48 hours prior to class date - Choice of full refund, or credit for use on any class of equal value
Notification received 24 hours prior to class date - Credit for use on any class of equal value
Notification received day of class - 50% credit value for use on any future class
No Shows - No refund or credit will be available
Please notify Lori Massey at 509-326-6885 or firstname.lastname@example.org